Hello! We appreciate your business with Golden Chicken, and we want to always serve you in the best way possible. For us to be transparent with data use, we prepared the following simplified privacy policy for you to be always in the know. Our goal is to provide you with an amazing and protected customer experience that also means that you can always trust us, that we are always transparent and honest to you. Your trust in our product is the reason why we always thrive to provide you with an amazing customer experience. We would like to thank you for your cooperation. We are Golden Chicken Farms Company. with registration number: 1010044263, you can always contact us via the following: Email: info@goldenchicken.com.sa Address: Golden Chicken Company First Street Unit #1 Al Jazeerah 7293 Riyadh 14262-4290 Kingdom of Saudi Arabia Dear customer, when using our application and or placing orders, you agree to the following privacy policy: We reserve the right to update this privacy policy in compliance with the statutory provisions. We will inform you of any significant changes and we will not process your date unless you agree to the updated terms. Please note, that without your data, we will not be able to process your orders and delivery, which is why we need your consent for providing us with your data. Dear customer, you have the following rights: You have the right to read and review the privacy policy before agreeing to it. You have the right to correct your date through your profile whenever you think it needs correcting. You have the right to ask us to delete your data at anytime and when we do so, your account will be deactivated. You have the right to request a copy of your stored data which we will provide in an electronic format. You have the right to raise a complaint at anytime you feel your date is incorrect or being misused and you can do so via this email: info@Goldenchicken.com Your data will only be processed in legal and reasonable manner. If for any reason we suspect that your data cannot be reasonably processed, we will not proceed until you give us your consent. Here are the categories of personal data that we process. Under each category, we explain why we need such information. Contact Information Name, Cell Phone number, email address. Reason: When you contact us, we need to know this information in order to identify who we are serving, to ensure the best quality and to get back to you for any follow ups. Location data Addresses, City, Country, Longitude, Latitude Reason: We need this information to provide it to our driver so they can deliver your order. We need the specific location in order to deliver orders on time and avoid any delays. Profile data Name, email address, Cell phone number, delivery addresses We need this information so you can create a personal profile so you can be identified and recognized in the system, this is essential information that your personal profile cannot be created without. Date of Birthday and Martial status This information is optional, and it helps in our data analysis to provide content that is suitable to you, it also might be used to provide you with occasional offers related to that information. Device information and access data Device ID, device identification, operating system & corresponding version, device location, time of access, configuration settings, information on Internet connection (IP address). Reason: With each access this information is stored in our database for technical reasons. We also use parts of this information to detect suspicious behavior at an early stage and prevent any possible harm. Order information Order history, invoices, order ID, orders rating, payment method, delivery address, successful and cancelled orders. Reason: We need this information to get an overview of your profile and preferences which allows us to keep improving our service. Payment information Payment method, pseudonymized credit card information, saved credit card token, card expiry date, card bin, card last 4 digits and card type. Reason: We need this information to track your payments and assign them to the orders you have placed. Storing payment information will make it easier for you to place orders in the future. Meaning you will not have to enter your payment card digits each time you make in order. The storage of this data requires your prior consent. You can save your payment data and you can remove it in the future at any time from your account page. Delivery information Name, delivery address, phone number, order ID. Reason: We need this information to provide it to the drivers. We only provide our drivers with the information that they need, to prepare and deliver your order. Customer Relationship Management Your requests Your satisfaction is our biggest goal. Therefore, we are very keen to be available for all your questions and to answer them. To be able to answer these questions and comprehend them, we store the conversation content in our Customer Relationship Management System when you contact us. The content of the information we store depends on the information you provide to us as part of our communications. Contact Referrals This feature is optional, it allows users to invite their friends to download our app using designated link. The inviters are rewarded with points each time their friends create an account on the app using the designated link. To use this feature, your consent will be required for accessing your contacts so that you can choose which friend on your contact list you would like to invite. We do not keep a copy of your contact list nor we use it, the purpose is to only make it easy for users to invite their friends. Forum Golden Chicken app has the forum section. A space where users can share ideas, experiences and inquiries among each other. We ask you to maintain public decency when on the forum and not get into political, religious or taboo discussions. Please note that we have the right to block accounts that violate those guidelines. The blocked user has the right to appeal if they think we made a mistake in terminating their account, and provide reasonable proof. Call Center Whenever we communicate, your call will be recorded, and we use the recordings for Quality improvement in customer service and training purposes among our employees. The stored telephone calls are deleted after 12 months. Fraud prevention and security of our platform To protect our customers and our platform from possible attacks, we continuously monitor the activities on our application for all visitors. To this end, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in time. To achieve this goal, several monitoring mechanisms run in parallel and prevent potential attackers from accessing our application at all times. The decision-making process is automated and can have a legal effect on the person concerned or affect them in a similar way. If automated decision-making leads to a negative result that you might not agree on, you can contact us at: info@goldenchicken.com.sa In this case, we will individually assess the circumstances of your case. Merger & acquisitions, change of ownership or shut down We would also like to inform you that at the event of a merger or acquisition by another entity, we will disclose information to that company. Of course, we will require the company to comply with the legal data protection regulations. Vouchers and Coupons We often offer vouchers on our platforms. The reasons can vary. The purpose of these vouchers is to reward our loyal customers and to encourage them to continue benefiting from our platforms. To be able to check the number, the value, and the frequency of use of the vouchers, and to avoid misuse of these vouchers, we collect various personal data. Who we work with and where we process your data We never share your data with unauthorized third parties. However, as part of our development, we obtain the services of selected service providers and give them limited and strictly monitored access to some of our data. All data recipients must meet the legal data protection requirements and prove their data protection level with appropriate proofs. Service providers We use different data processors in our daily processing. Those process your personal data in accordance with CITC “Communications and Information Technology Commission” requirements and our standards and have no claims whatsoever on this data. We also regularly check our data processors and include only those who meet our standards. Some of our service providers are based outside KSA. Third parties In addition to data processors, we also work with third parties, to whom we also transmit your personal data, but who are bound by data protection policies. These are, for example, our consultants, lawyers, or tax consultants who receive your data from us on the basis of a contract, and process your personal data for legal reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never take place without your explicit consent. Prosecuting authorities and legal proceedings If, god forbids, we got attacked or harmed by our customers or service providers, then we will have to share your information with the authorities to take the necessary legal actions against the attackers. Categories of personal data ● Contact information ● Order information ● Device information and access data ● Payment information ● Voucher information ● Delivery information ● Location data ● Profile data How long we store your data We will delete your personal data only if you wish and let us know and we will also delete your account. Before this happens, you will receive a separate notification from us to the email address registered in your user account. In addition, there are other legal retention periods which we must also observe. For example, tax data must be kept for a period between six and ten years or even longer in some cases. These special retention periods vary according to local legal requirements. Therefore, despite your request for deletion of your data, we may still have to keep some of the stored data due to legal regulations. In this case, however, we will restrict data from further processing. Furthermore, we will continue to store your data if we have the right to do so in accordance with CITC rules. This applies in particular if we need your personal data for the establishment, exercise or defense of legal claims. COOKIES POLICY In order to make the visit of our platform attractive and to enable the use of certain functions, we use so-called cookies on various sections. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the active session, i.e. after closing the application. Other cookies remain on your device and allow us or our affiliate to recognize your device on your next visit (persistent cookies). You can set your device so that you are informed about the setting of cookies and individually decide on their acceptance or exclude the acceptance of cookies for specific cases or in general. Failure to accept cookies may limit the functionality of our application. We classify the cookies we use into three categories: ● Required ● Functional ● Personalized Below you will find more information about your choices as well as a detailed list of cookies we use. Required cookies are required to navigate our application, and in order to use the features provided. Without the use of such cookies, proper functioning of our application is not guaranteed (e.g., entering text), while browsing through pages on the Application. In addition, they are cookies that collect information about how visitors use our application, for example, which pages they visit most often, and if they receive error messages. These cookies collect aggregated, anonymous information that does not identify a visitor. They also allow our application to remember your choices such as language, or region to provide improved features. According to legal regulations, no further actions are required on your behalf. Functionality cookies collect anonymous information and cannot track your movements on other sites. Additionally, they could be used to send targeted advertising or to measure the effectiveness of an ad campaign. They could be used to determine which online marketing channels are most effective. With these cookies, we also store your login data in your device so that you can log in automatically the next time you visit our application. Because we want to provide you with a platform that is designed for optimal usability, functional cookies are usually activated when you visit our application. To enable these measures, we also use cookies from third parties in this category. By analyzing your anonymized use, we can identify areas where we can improve our application. Personalized cookies are used to play more targeted advertising relevant to the user and adapted to his interests. These cookies help us to upload marketing custom audience. lists to our marketing partners.